Virtualisation Systems Engineer 100% Remoto

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Key Tasks and Responsibilities:

Summary of Work Required: Leadership 

• Provide strategic guidance for Virtualisation services as required.

• Manage Virtualisation projects. 

• Assist the Service Owner and Team Lead in the delivery of ICC Service Delivery Agreements (SDAs) to customers. 

• Assist with the coordination, preparation, presentation and implementation of proposals and projects linked to the SDAs.

• Be a go-to expert for troubleshooting virtualisation related issues.

• Liaise with Partner Organizations on a service management basis Service Management.

• Manage, prioritize and take ownership of tasks assigned to the virtualisation services team as required ( includes service requests, change requests, incidents, project tasks and others as required)

Technical Support:

• Provide support for all Virtualisation Services SDAs.

• Design, install, configure and support Virtualisation infrastructure. 

• Assist in the design, development, implementation and maintenance of automation tasks using Ansible and related technologies. 

• Provide on-call support (either on-site or remotely using VPN connectivity) outside normal  working hours as required on a rotational basis. 

• Other Virtualisation administration tasks as required: 

• Co-ordinate with vendor support for resolution of problems and incidents. 
• Perform troubleshooting and performance tuning activities as required. 
• Apply hypervisor patches, updates and perform upgrades. 
• Assist in the planning and running of disaster recovery tests.
• Perform capacity management and reporting as required.
• Produce documentation as required.
• Perform support activities during planned maintenance windows outside of normal working  hours.
• Perform other duties as required.

Required travel (%) None or minimal 

Key Skills & Technical Requirements: 

Summary of Skills Required 

Following skills and experience: 

• Extensive experience with Virtualisation systems.

• Extensive knowledge and support experience of the following:  

• VMware ESXi.
• VMware vSphere.
• VMware vSAN 

 • Minimum of 10 years experience 

• Experience with VMware NSX-T.

• Experience with VMware vRealize suite.

• Experience with Microsoft Hyper-V.

• Experience with Oracle OVM and OLVM. 

• Experience with Ansible or other automation technologies.

• Experience in writing technical proposals and service guides. 

Required Soft Skills: 

• Willingness to learn on the job and adjust roles as required.

• Customer facing experience and oral communication skills.

• Support of a diverse workplace.

• Ability to write documentation & reports.

• Creativity/ ability to find innovative solutions.

• Conflict management & cooperation.

Desirable certifications: 

 • VMware or other virtualisation certifications.

• ITIL Service Management intermediate or expert.

• Prince2 foundation.

We look forward to meeting you!