Backup Systems Engineer 100% Remoto

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Key Tasks and Responsibilities:

Summary of Work Required: Leadership 

• Provide strategic guidance for Backup services as required. 

• Manage Backup projects. 

• Assist the Service Owner and Team Lead in the delivery of ICC Service Delivery Agreements (SDAs) to customers. 

• Assist with the coordination, preparation, presentation and implementation of proposals  and projects linked to the SDAs. 

• Be a go-to expert for troubleshooting Backup related issues. 

• Liaise with Partner Organizations on a service management basis Service Management Manage, prioritize and take ownership of tasks assigned to the Backup services team as required includes service requests, change requests, incidents, project tasks and others as required. 

• Monitor and take ownership of tasks assigned to Backup services team ensuring completion  within SLA targets 

Technical Support 

• Provide support for all Backup Services SDAs. 

• Design, install, configure and support Backup infrastructure 

• Assist in the design, development, implementation and maintenance of automation tasks  using Ansible and related technologies.

• Provide on-call support (either on-site or remotely using VPN connectivity) outside normal  working hours as required on a rotational basis.

 • Other Backup administration tasks as required: 

• Co-ordinate with vendor support for resolution of problems and incidents-
• Perform troubleshooting and performance tuning activities as required.
• Apply hypervisor patches, updates and perform upgrades.
• Assist in the planning and running of disaster recovery tests.
• Perform capacity management and reporting as required.
• Produce documentation as required.
• Perform support activities during planned maintenance windows outside of normal working  hours
• Perform other duties as required.

Required travel (%) None or minimal 

Key Skills & Technical Requirements: 

Summary of Skills Required 

Following skills and experience: 

• Extensive experience with Backup systems.

• Extensive knowledge and support experience of the following: 

• Dell/EMC Backup solutions 
• Avamar 

• Minimum of 10 years experience 

• Experience with Spanning.

• Experience with Veeam. 

• Experience with Ansible or other automation technologies. 

• Experience in writing technical proposals and service guides.

Required Soft Skills: 

• Willingness to learn on the job and adjust roles as required.

• Customer facing experience and oral communication skills.

• Support of a diverse workplace.

• Ability to write documentation & reports.

• Creativity/ ability to find innovative solutions.

• Conflict management & cooperation.

Desirable certifications: 

• Backup vendor certifications.

• ITIL Service Management intermediate or expert. 

• Prince2 foundatio. 

We look forward to meeting you!